Frequently Asked Questions

What is the NDIS?
The National Disability Insurance Scheme (NDIS) is a new way of funding supports and services for people with a disability. The NDIS will give people with disabilities, their families and carers more choice and better access to the support they need for the life they wish to lead. The NDIS will provide reasonable and necessary funded support for an estimated 460,000 Australians who have a permanent or significant disability.
Am I eligible to receive NDIS?
Only the NDIA (the agency managing the NDIS) can determine eligibility. There are four key elements of eligibility: 1. A disability that is likely to be with you for life (except for children under 7 years old); 2. The disability substantially impacts on your day-to-day activities; 3. You live in Australia and are an Australian citizen or have paperwork allowing you to live here permanently; and 4. You are under 65 years of age at the launch date (or under 50 years for Aboriginal and Torres Strait Islander people). To find out whether you are eligible, you can call NDIS on 1800 800 110. (Note: People currently funded by Disability Services Queensland do not need to register.)
What is a Plan?
A Plan is a document which sets out the supports you will receive under different funding categories, and the amount of money you can spend in each category.
What if I think there is something wrong with my Plan?
You can challenge your Plan within the first 3 months of the Plan Start Date, which results in something called a ‘review of a reviewable decision’. If your Plan is more than 3 months old, it can be changed through a full review; which can only be done if your circumstances change.
What is a Planning Meeting?
A face-to-face or phone conversation with an NDIS Planner in which you will be asked about your goals and your personal situation, including how a disability impacts on your life. This meeting is used to determine the supports you get under NDIS.
Will I get back payments?
NDIS does not provide back payments to before your Plan was approved. In some cases services will have been provided between your Plan being approved and you signing a Service Agreement. As long as the specific services are in your Plan, those services should be back-paid by the NDIS.
I’ve had a compo payout – am I eligible?
Only the NDIA (the agency managing the NDIS) can determine eligibility. However, many people who have had a compensation payout are eligible for the NDIS, especially if the payout was many years earlier.
Can my family register as a whole?
No, NDIS is only for individuals. If more than one member of your family is registered, you can have a joint Planning Meeting. Each person will get a Plan.
I’m a carer – can I register for support?
No, NDIS is only for people with a disability.
What types of disability are included in NDIS?
Broadly, NDIS recognises four types of disabilities: • Intellectual disability, which includes difficulty communicating, learning and retaining information, including Down syndrome, Fragile X syndrome (FSX) and some people with autism. • Physical disability, which affect a person’s physical capacity and/or mobility, including MS, cerebral palsy and spina bifida. • Sensory disability, which affect one or more senses; sight, hearing, smell, touch, taste or spatial awareness, including blindness, hearing loss and some forms of autism. • Psychosocial disability, which is about the social consequences of mental health conditions which affect a person’s thinking, emotional state and behaviours, including bipolar, depression, schizophrenia and eating disorders.
Can a family member be paid to provide my supports?
Usually the answer would be ‘no’. However, a family member can provide paid supports in exceptional circumstances. For example, where there is a risk of harm or neglect, for religious or cultural reasons, or where the participant has strong personal views regarding their privacy or dignity.
Will NDIS affect my pension or other entitlements?
No. NDIS funding is not considered to be ‘taxable income’, so it does not affect pensions or entitlements.
Can I go on a holiday using my NDIS money?
NDIS will not pay for the normal holiday expenses, such as accommodation. It can pay for a worker to help you plan the holiday, and maybe to accompany you, depending on the supports allocated in your Plan.
Will AnglicareCQ be an NDIS provider?
Yes, AnglicareCQ is a registered NDIS provider, and we have a long history of providing care to people with all types of disability across Central Queensland.
Are you providing NDIS services in my community?
We will provide services in these places (and surrounds): Rockhampton, Gladstone, Biloela, Moura, Blackwater, Emerald, Longreach, Barcaldine and Winton.
What services (or support categories) will AnglicareCQ provide under NDIS?
We will provide core supports involving home care and participation in social activities; and assistance to get the right supports, and retain tenancy and make good decisions. The support categories are: • Assistance with daily life & access … in your home and community. • Assistance with social & community participation … on your own or in a group. • Transport … to access daily activities. • Coordination of supports … to get the support you need. • Improved living arrangements … to be in a place that feels like home. • Improved daily living skills … to be able to get on with your life.
How much do you charge for NDIS supports?
We charge the amounts set by the NDIS in their Price Guide; which is available on the Internet.
If I am funding my own supports, or self-managed under NDIS, can I access supports from AnglicareCQ?
Yes. We can provide a range of disability services (described above) to anyone seeking support. This is on a fee-for-service basis and can be regular or irregular or a bit of both.
Are you the NDIA / NDIS?
No. The NDIA (National Disability Insurance Agency) is the organisation that is managing the NDIS (National Disability Insurance Scheme). AnglicareCQ is a registered service provider.
What does “choice and control” mean?
In the context of the NDIS, choice and control is about a participant’s right to decide what is important to in leading a good life, from when you eat your meals to where you will live. This will be supported by Local Area Coordinators who are independent and can provide guidance, and Support Coordination which is a support in your plan to assist you to get the most out of your Plan.

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